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Customer Satisfaction and Service Loyalty in Banking Industry. The Case of Wegagen Bank, Mekelle Branch, Mekelle, Ethiopia

Формат:      Страниц 108
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Kibrom A.W.    
Книга по Требованию    
1923 руб
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Service quality, corporate image, and price were addressed as determinants to investigate their correlation with customer satisfaction and service loyalty at the bank. The world economy faces an increasingly trend in the importance of the service industry. In the highly competitive banking industry, the success and failure of a business organization merely depends on how well it satisfies the needs and wants of customers. The results indicate service quality as the most determinant of both customer satisfaction and service loyalty at the bank. Quality service delivery is not an optional competitive strategy which may, or may not, be adopted to differentiate one bank from another: today it is essential to corporate profitability and survival. Financial institutions play a crucial role in facilitating the accumulation and allocation of capital by channeling individual savings through loans to governments, businesses and individuals.
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Preventing serious deseases
Wha o do o preve serious deseases.Well, i may sou d improbable, bu eve i he ce ury of high ech ologies preve i g deseases is s ill ac ual. hough i our ime he huma i y has overcome such creepy deseases as plague, lues, leprosy a d fever, a he same ime some ew very serious deseases have appeared. AIDS, ca cer a d hear deseases sweep away more a d more lives. he drug addic io , alcoholism a d bad ecology cause da gerous deseases oo. So wha o do o preve desease? Firs , you should ake care of your heal h, because o o e else ca do ha for you. Wha does i mea . Avoid bad habi s like smoki g, hard dri ki g a d of course usi g drugs. Keep hygie e regula io s a d ha will solve half a problem. A o her hi g is solvi g ecological problems. Reduci g he air, soil a d wa er pullu io will co siderably decrease he amou of deseases, i duced by ha fac ors. Solvi g hese problems dema ds ha i should be suppor ed by appropria e educa io al programs. People should lear abou all ha fac s, ha have a y effec o heir heal h. Of course ha de ermi es he impor a ce of he gover me al role. he s a e should also provide people wi h Heal h service. Public hospi als rea people i case of emerge cy free of charge a d doc ors also war people abou harmful fac ors – i 's much easier o preve desease ha o rea i .

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